Darryl Jackson

Darryl Jackson

Sr. Instructional Designer / e-Learning Developer / LMS Administration

E-mail : DJbassmusic123@gmail.com

LinkedIn Profile: http://www.linkedin.com/in/djackson007/

Darryl Jackson is a dedicated, highly motivated, and responsive professional with over 30 years’ experience in the computer and e-Learning training development field.

• Imaginative and innovative individual with deep experience and proven managerial, presentation, team development, production, instructing, communication, and interpersonal skills.
• Experience with solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Well-disciplined yet flexible with proven ability to manage multiple assignments efficiently under pressure while meeting tight deadline schedules.
• A strong team player and team builder who fosters collaboration and builds an atmosphere that encourages the willingness to learn at all levels. 
• Effectively communicates direction and conveys complex information in easily understood formats, experience as a manager and proven ability to work within senior management teams to integrate the training department functions with the overall business operating strategy.

Contract – Costco-Club Demonstration Services / Seattle, WA                                                                                    10/19 – 12/19
Instructional Designer / Sales Training Design

• Develop sales training using Camtasia and PowerPoint for Costco demo services presenters using supplier information.
• Developed 8 complete sales training courses in 10 weeks.
• Validate and research supplier content based on supplier websites and google searches.
• Make recommendations on PowerPoint and Camtasia templates used for streamlining processes.
• Edit narration developed in Camtasia for narration corrections.

Premera Blue Cross / Mountlake Terrace, WA                                                                                                                    09/15 – 09/19
Technical Design Specialist IV / Sr. Instructional Designer / Sales Operations – Sales and Marketing

• Collaborate with Marketing and Learning and Development leadership to determine technical training needs for course maintenance projects for sales and technical training.
• Developed over 30 courses in 3 years directed to Sales and Sales Support for ongoing training and updates as required.
• Managed and developed the Medicare Advantage Sales Certification program, developed course and exam and hosted on Adobe Prime platform for over 1000 Sales Producers annually.
• Manage the Learning Management System (LMS) Adobe Prime for outside sales producers including course publishing, site support, analytic reports, and course tracking for Leadership.
• Develop revised legacy and new courses in Articulate Storyline 3 -360, Rise, Articulate 360 suite and update all content and associated graphics.

Contract – F5 Security Networks / Seattle, WA                                                                                                                01/15 – 08/15
Curriculum Developer / Sales Readiness Enablement Team

• Managed and developed the F5 Sales Engineers Certification program, developed the course and exam and hosted on the company LMS annually.
• Update prior courses and exam to newer formats using Storyline 3.
• Design, development, and update of Sales Job Aids as needed.
• Update previous PowerPoint decks for use in instructor led training.

ADP / CDK Global  / Seattle, WA                                                                                                                                             05/12 - 01/15
Sr. Instructional Designer / Curriculum Developer III / LMS Team Lead

• Collaborate with sales leadership to determine training needs and learning outcomes, in addition to collaborating with SMEs to research and develop content relevant to the organization's training needs. 
• Lead the evaluation of existing and future courses to maintain training effectiveness, and design course objectives that align to training needs and support the evaluation process. 
• Design and development of new course materials based on needs analysis.
• Developed 4 custom Curriculums including 35 industry related training courses with associated quizzes in 10 months.
• Revised old training courses based on maintenance schedules into new format using various author tools.
• Developed ongoing revision and management processes of existing training programs, demonstrating technical proficiency in software tools used to develop, deploy and support courses. 
• Manage LMS Administration for monthly reporting analytics.
• Team Lead in LMS analytics, testing and publishing for Learning and Development team

Contract – Starbucks Coffee Company Headquarters / Seattle, WA                                                                            01/12 - 05/12
Lead Training and Education Specialist

• Develop learning plans and course materials for launch of company Intranet upgrading to SharePoint 2010 for over 4000 global users.
• Create SharePoint portal sites to accommodate training content, links to LMS, and related document libraries.
• Develop eLearning custom courses for SharePoint 2010 for identified training gaps.
• Work with company LMS utilizing training database classroom data and generate reports as needed for management.
• Develop work instructions and job aids for both end-users and the support organization.

Contract - Univar USA Headquarters / Redmond, WA                                                                                                 06/11 - 10/11
Training Curriculum and eLearning Developer

• Develop learning plans and course materials for launch of company Intranet upgrading to SharePoint 2010 for over 7000 global users, including localization for 30 countries in 4 months.
• Develop eLearning custom courses for the company Global Intranet / Enterprise Portal Project and the Global Common Operating Environment / Desktop Project.
• Develop documentation materials including on-line help system, construct and test system development data, and participate in end user integration/acceptance testing.
• Manage the company LMS with training database classroom data and reports as needed for management.
• Develop work instructions and job aids for both end-users and the support organization.

Contract - AT&T Mobility / Redmond, WA                                                                                                                         12/10 - 06/11
Technical Documentation and Training Manager / eLearning Developer

• Gather, understand, review and articulate user and stakeholder requirements for Business Requirements.
• Successfully developed and managed end user training, for a company-wide custom application Project Management ATT (PMATT) and Change Management process, for over 3000 users within a 3 month plan.
• Review requirement proposals with system and technical SMEs for feasibility analysis and identification of new functionality that may influence requirements development.
• Business Requirement Writing; Determine the best method for documenting and representing requirements, process narratives, outlines, workflows, business rules, use cases, and graphical representations.

• Analyze client training needs and work with clients to determine training/education requirements for target audience.
• Plan the design and development of training programs including appropriate delivery methods.
• Design, develop, and author appropriate training and educational course materials including virtual-led and e-learning courses.

Health Services NW / Renton, WA                                                                                                                                       09/08 – 12/10
Application Trainer / Instructional Designer / eLearning Developer 

• Design, develop, and conduct technical training as standup facilitator for NEO and existing employees. 
• Converted over 20% of ILT course modules to eLearning and delivered via company LMS.
• Design and Development of assessments and test measures to demonstrate knowledge gain, skill acquisition and/or job performance competency.
• Project Manager for all assigned projects.
• Develop training courses on custom medical applications using Contribute, Captivate and Learning Content Management Systems (LCMS)
• Update and maintain current ILT Leaders Guides and Participant materials.
• Developed initial departmental eLearning standards and guidelines for development processes.
• Experience with medical front-end and back-end billing functions and the claim revenue cycle.

Intrepid Learning Solutions / Seattle, WA                                                                                                                  09/03 – 04/07
Training Development Manager / Sr. Instructional Designer

• Evaluate strategy for design projects, needs and task analysis, development of content outlines, writing of instructional objectives and materials, and developing all modalities of training.
• Managed a team of 12 Sr. Instructional Designers including selection and recruitment, development, establish and monitoring of individual contributor goals.
• Ensured Design Team reached 85% - 100% of billable goal every quarter.
• Established project working relationships with external clients; Boeing, Microsoft, Autodesk, WaMu, ASTD. 
• Project Management on all assigned lead projects, using MSProject or MSExcel.
• Applies organization development theory and follow standard ISD processes. 
• Coordinate communication and completion of engagements with Client Managers, Engagement Managers, Project Manager, and team members.

• Certified Microsoft Office 2000 Specialist – MS-Word, MS-Excel, MS-PowerPoint - 2000 (Brain-Bench)
• Certified Trainer – Nevada Commission Post Secondary Education - 1998
• Computer Fundamentals - Master Level - 2001 (Brain-Bench)
• Cornerstone LMS Administrator Training – 2012
• Expert OJT Job Aid Development Training – 2014
• HealthStream LMS Administration and Authoring Training – 2009 (HSNW)
• Information Mapping (Info-Mapping) Training - 2005
• ISD methodologies (ADDIE Model Study)  - 2003 (UHC)
• Kenexa LCMS Developer Training - 2014
• Knowlagent LCMS ( Builder, Analysis, Reports ) -  2003 (UHC)
• Learn.com LMS Builder - 2015
• Lectora Enterprise Publisher Advanced Training – 2008 (Lectora)
• Outstart Evolution LCMS Training - 2006
• SharePoint 2010 Administration Training - 2011
• SumTotal LMS Training – 2008 (SumTotal)
• Technical Writing Skills - 2000 (Brain-Bench)
• Train the Trainer - 2001 (Ppro)
• Windows 98/2000 Power User - 2000 (Brain-Bench)

1. 2006 – Brandon Hall Bronze Medal Award for best custom content. This course was developed for the Microsoft sales group called “Active Listening and Questioning”. I was Lead Sr. Designer on this project.
2. 2005 – Boeing Accomplishment Award for courseware development excellence – IDS (Integrated Defense Systems) Engineering and Program Management

E.W. Clark High School, Las Vegas, Nevada - Diploma

UNLV - University of Nevada, Las Vegas – Business  Management/Music Courses/Audit Classes

Las Vegas Career Academy, Las Vegas, Nevada – Graduated 13 Week Computer Data and Design Course