Darryl Jackson Professional Resume

Darryl Jackson

Sr. Instructional Designer / e-Learning Developer / LMS Administration

E-mail : DJbassmusic123@gmail.com

LinkedIn Profile: http://www.linkedin.com/in/djackson007/


Darryl Jackson is a dedicated, highly motivated, and responsive professional with over 30 years’ experience in the computer and e-Learning training development field.

  • Imaginative and innovative individual with deep experience and proven managerial, presentation, team development, production, instructing, communication, and interpersonal skills.
  • Experience with solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Well-disciplined yet flexible with proven ability to manage multiple assignments efficiently under pressure while meeting tight deadline schedules.
  • A strong team player and team builder who fosters collaboration and builds an atmosphere that encourages the willingness to learn at all levels. 
  • Effectively communicates direction and conveys complex information in easily understood formats, experience as a manager and proven ability to work within senior management teams to integrate the training department functions with the overall business operating strategy.

Professional Experience:

Contract – Costco-Club Demonstration Services / Seattle, WA                                                                                    10/19 – 12/19
Instructional Designer / Sales Training Design

  • Develop sales training using Camtasia and PowerPoint for Costco demo services presenters using supplier information.
  • Developed 8 complete sales training courses in 10 weeks.
  • Validate and research supplier content based on supplier websites and google searches.
  • Make recommendations on PowerPoint and Camtasia templates used for streamlining processes.
  • Edit narration developed in Camtasia for narration corrections.

Premera Blue Cross / Mountlake Terrace, WA                                                                                                                    09/15 – 09/19
Technical Design Specialist IV / Sr. Instructional Designer / Sales Operations – Sales and Marketing

  • Collaborate with Marketing and Learning and Development leadership to determine technical training needs for course maintenance projects for sales and technical training.
  • Developed over 30 courses in 3 years directed to Sales and Sales Support for ongoing training and updates as required.
  • Managed and developed the Medicare Advantage Sales Certification program, developed course and exam and hosted on Adobe Prime platform for over 1000 Sales Producers annually.
  • Manage the Learning Management System (LMS) Adobe Prime for outside sales producers including course publishing, site support, analytic reports, and course tracking for Leadership.
  • Develop revised legacy and new courses in Articulate Storyline 3 -360, Rise, Articulate 360 suite and update all content and associated graphics.

Contract  F5 Security Networks / Seattle, WA                                                                                                                01/15 – 08/15
Curriculum Developer / Sales Readiness Enablement Team

  • Managed and developed the F5 Sales Engineers Certification program, developed the course and exam and hosted on the company LMS annually.
  • Update prior courses and exam to newer formats using Storyline 3.
  • Design, development, and update of Sales Job Aids as needed.
  • Update previous PowerPoint decks for use in instructor led training.

ADP / CDK Global  / Seattle, WA                                                                                                                                             05/12 - 01/15
Sr. Instructional Designer / Curriculum Developer III / LMS Team Lead

  • Collaborate with sales leadership to determine training needs and learning outcomes, in addition to collaborating with SMEs to research and develop content relevant to the organization's training needs. 
  • Lead the evaluation of existing and future courses to maintain training effectiveness, and design course objectives that align to training needs and support the evaluation process. 
  • Design and development of new course materials based on needs analysis.
  • Developed 4 custom Curriculums including 35 industry related training courses with associated quizzes in 10 months.
  • Revised old training courses based on maintenance schedules into new format using various author tools.
  • Developed ongoing revision and management processes of existing training programs, demonstrating technical proficiency in software tools used to develop, deploy and support courses. 
  • Manage LMS Administration for monthly reporting analytics.
  • Team Lead in LMS analytics, testing and publishing for Learning and Development team

Contract Starbucks Coffee Company Headquarters / Seattle, WA                                                                            01/12 - 05/12
Lead Training and Education Specialist

  • Develop learning plans and course materials for launch of company Intranet upgrading to SharePoint 2010 for over 4000 global users.
  • Create SharePoint portal sites to accommodate training content, links to LMS, and related document libraries.
  • Develop eLearning custom courses for SharePoint 2010 for identified training gaps.
  • Work with company LMS utilizing training database classroom data and generate reports as needed for management.
  • Develop work instructions and job aids for both end-users and the support organization.

Contract - Univar USA Headquarters / Redmond, WA                                                                                                 06/11 - 10/11
Training Curriculum and eLearning Developer

  • Develop learning plans and course materials for launch of company Intranet upgrading to SharePoint 2010 for over 7000 global users, including localization for 30 countries in 4 months.
  • Develop eLearning custom courses for the company Global Intranet / Enterprise Portal Project and the Global Common Operating Environment / Desktop Project.
  • Develop documentation materials including on-line help system, construct and test system development data, and participate in end user integration/acceptance testing.
  • Manage the company LMS with training database classroom data and reports as needed for management.
  • Develop work instructions and job aids for both end-users and the support organization.

Contract - AT&T Mobility / Redmond, WA                                                                                                                         12/10 - 06/11
Technical Documentation and Training Manager / eLearning Developer

  • Gather, understand, review and articulate user and stakeholder requirements for Business Requirements.
  • Successfully developed and managed end user training, for a company-wide custom application Project Management ATT (PMATT) and Change Management process, for over 3000 users within a 3 month plan.
  • Review requirement proposals with system and technical SMEs for feasibility analysis and identification of new functionality that may influence requirements development.
  • Business Requirement Writing; Determine the best method for documenting and representing requirements, process narratives, outlines, workflows, business rules, use cases, and graphical representations.
  • Analyze client training needs and work with clients to determine training/education requirements for target audience.
  • Plan the design and development of training programs including appropriate delivery methods.
  • Design, develop, and author appropriate training and educational course materials including virtual-led and e-learning courses.

Health Services NW / Renton, WA                                                                                                                                       09/08 – 12/10
Application Trainer / Instructional Designer / eLearning Developer 

  • Design, develop, and conduct technical training as standup facilitator for NEO and existing employees. 
  • Converted over 20% of ILT course modules to eLearning and delivered via company LMS.
  • Design and Development of assessments and test measures to demonstrate knowledge gain, skill acquisition and/or job performance competency.
  • Project Manager for all assigned projects.
  • Develop training courses on custom medical applications using Contribute, Captivate and Learning Content Management Systems (LCMS)
  • Update and maintain current ILT Leaders Guides and Participant materials.
  • Developed initial departmental eLearning standards and guidelines for development processes.
  • Experience with medical front-end and back-end billing functions and the claim revenue cycle.

Intrepid Learning Solutions / Seattle, WA                                                                                                                  09/03 – 04/07
Training Development Manager / Sr. Instructional Designer

  • Evaluate strategy for design projects, needs and task analysis, development of content outlines, writing of instructional objectives and materials, and developing all modalities of training.
  • Managed a team of 12 Sr. Instructional Designers including selection and recruitment, development, establish and monitoring of individual contributor goals.
  • Ensured Design Team reached 85% - 100% of billable goal every quarter.
  • Established project working relationships with external clients; Boeing, Microsoft, Autodesk, WaMu, ASTD. 
  • Project Management on all assigned lead projects, using MSProject or MSExcel.
  • Applies organization development theory and follow standard ISD processes. 
  • Coordinate communication and completion of engagements with Client Managers, Engagement Managers, Project Manager, and team members.



  • Certified Microsoft Office 2000 Specialist – MS-Word, MS-Excel, MS-PowerPoint - 2000 (Brain-Bench)
  • Certified Trainer – Nevada Commission Post Secondary Education - 1998
  • Computer Fundamentals - Master Level - 2001 (Brain-Bench)
  • Cornerstone LMS Administrator Training – 2012
  • Expert OJT Job Aid Development Training – 2014
  • HealthStream LMS Administration and Authoring Training – 2009 (HSNW)
  • Information Mapping (Info-Mapping) Training - 2005
  • ISD methodologies (ADDIE Model Study)  - 2003 (UHC)
  • Kenexa LCMS Developer Training - 2014
  • Knowlagent LCMS ( Builder, Analysis, Reports ) -  2003 (UHC)
  • Learn.com LMS Builder - 2015
  • Lectora Enterprise Publisher Advanced Training – 2008 (Lectora)
  • Outstart Evolution LCMS Training - 2006
  • SharePoint 2010 Administration Training - 2011
  • SumTotal LMS Training – 2008 (SumTotal)
  • Technical Writing Skills - 2000 (Brain-Bench)
  • Train the Trainer - 2001 (Ppro)
  • Windows 98/2000 Power User - 2000 (Brain-Bench)



Awards Received:


  1. 2006 – Brandon Hall Bronze Medal Award for best custom content. This course was developed for the Microsoft sales group called “Active Listening and Questioning”. I was Lead Sr. Designer on this project.
  2. 2005 Boeing Accomplishment Award for courseware development excellence – IDS (Integrated Defense Systems) Engineering and Program Management



E.W. Clark High School, Las Vegas, Nevada - Diploma

UNLV - University of Nevada, Las Vegas – Business  Management/Music Courses/Audit Classes

Las Vegas Career Academy, Las Vegas, Nevada – Graduated 13 Week Computer Data and Design Course